Refund & Returns Policy
ERA24.CO.UK
Last Updated: 01-12-2025
This Refund & Returns Policy (“Policy”) governs all purchases made on era24.co.uk (“Website”), operated by ERA24UK (“we”, “us”, or “our”). By placing an order, you agree to be legally bound by this Policy.
1. Important Notice – Downloadable Products (Non-Refundable)
All downloadable, digital, or electronically delivered products are strictly non-refundable under any circumstances.
Before purchasing any digital product, customers are strongly advised to contact us at info@era24.co.uk if they have any questions or uncertainties.
Once purchased, no refunds, cancellations, or exchanges will be issued for digital items.
2. Mandatory Contact Requirement Before Any Return
Customers must contact us before attempting to return any physical product.
Do not send any product back to us or to any manufacturer without explicit written instructions from ERA24UK.
To initiate a return request or seek guidance, contact:
📧 info@era24.co.uk
Failure to obtain prior authorization may result in:
- the return being rejected,
- the item being refused upon delivery,
- no refund being issued.
We will review your case, provide instructions, and confirm the proper return address if applicable.
3. Return Eligibility (Physical Products Only)
Our standard return period lasts 30 days from the date of delivery.
After 30 days, no refunds or exchanges will be granted.
To qualify for a return:
- the item must be unused,
- in the same condition received,
- in its original packaging,
- accompanied by proof of purchase.
We reserve the right to inspect any returned item before approving a refund or exchange.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods
- Flowers
- Newspapers and magazines
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
5. Partial Refunds (If Applicable)
In certain cases, only partial refunds may be granted, including:
- Books showing obvious signs of use
- Opened CDs, DVDs, software, games, tapes, or vinyl records
- Items not in original condition or missing parts not due to our error
- Items returned more than 30 days after delivery
6. Refund Processing
Upon receiving and inspecting your returned item, you will be notified by email regarding:
- acceptance or rejection of your refund, and
- any applicable deductions.
If approved, refunds are processed to your original payment method within a reasonable number of days.
7. Late or Missing Refunds
If you have not received a refund:
- Recheck your bank account.
- Contact your credit card provider.
- Contact your bank regarding processing delays.
If the refund still does not appear, contact us at info@era24.co.uk.
8. Sale Items
Only regular-priced items qualify for refunds.
Sale or discounted items are strictly non-refundable.
9. Exchanges
Exchanges are provided only for items that are defective or damaged.
To request an exchange, email us at info@era24.co.uk before shipping anything.
10. Gifts
If a product was marked as a gift at the time of purchase:
- You may receive a gift credit equal to the value of the returned item.
- Once the return is processed, a gift certificate will be issued.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
11. Shipping Returns
Do not ship any items without prior written return instructions.
Once approved, customers are responsible for:
- return shipping costs,
- ensuring safe packaging,
- using tracking or insurance for high-value items.
Shipping fees are non-refundable, and any refund amount may have return shipping deducted.
12. Fraud, Abuse, and Misconduct
ERA24UK maintains a zero-tolerance policy toward fraudulent activity, including but not limited to:
- unauthorized chargebacks,
- intentional misuse of the refund policy,
- fraudulent claims or delivery disputes,
- repeated returns indicating abuse.
In cases of suspected fraud or abuse:
- orders may be cancelled,
- access to the website may be suspended or permanently blocked,
- relevant information (including IP addresses and transaction records) may be retained and, when required or permitted by law, shared with payment processors, financial institutions, law enforcement, or cybercrime authorities for investigation.
We only share such information in accordance with applicable data-protection and legal requirements.
13. Need Help?
For all refund, return, or exchange inquiries:
📧 info@era24.co.uk
🌐 www.era24.co.uk
We are here to assist you and ensure that your issue is handled properly and professionally.
